Frequently Asked Questions
Everything you need to know about shopping with Dover Street Market London.
What are your shipping options and delivery times?
We offer worldwide shipping via DHL and DPD. For UK domestic orders, delivery typically takes 1-3 business days. International delivery times vary by destination, generally ranging from 3-7 business days.
What is your return policy for online orders?
You may return items within 14 days of receipt, provided they are in their original, unworn condition with all tags attached. Please note that certain items, such as jewelry and intimate apparel, are non-returnable for hygiene reasons.
Can I pick up my online order in-store?
Yes, we offer a Click & Collect service at our London Haymarket store. Simply select 'Pick Up' at checkout. You will receive an email notification once your order is ready for collection.
Are taxes and duties included in international orders?
For orders shipped outside of the UK, prices are displayed exclusive of VAT. Depending on the destination country, you may be responsible for paying import duties and local taxes upon delivery.
How can I be sure of an item's authenticity?
Dover Street Market London is an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the designers and fashion houses.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.