Returns & Exchanges
Dover Street Market London offers a 14-day return window from the date of delivery for all online orders, provided items are returned in their original, unused condition with all designer tags attached. Please note that certain products, such as earrings, fragrances, and final sale items, are non-returnable for hygiene and policy reasons.
Request a Return
Log into your account or use the guest returns portal to select the items you wish to return and receive a Return Authorization number.
Prepare Your Package
Place the items in their original packaging, ensuring all designer boxes, dust bags, and authenticity cards are included to avoid rejection.
Attach Shipping Label
Affix the provided prepaid DHL return label to the outside of your parcel and ensure any previous shipping labels are removed or covered.
Drop Off or Collection
Schedule a complimentary courier collection through the DHL website or drop off your package at any authorized DHL Express service point.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing